Frequently Asked Questions

Birth support

What exactly is a doula?

A doula is a professional companion trained to support the mother and her partner emotionally, physically, and informatively before, during, and after childbirth. I do not replace your doctor, midwife, or nurse. I am here as a complement, so that you feel surrounded, prepared, and confident throughout the entire process.

What is the difference between a doula and a midwife?

The midwife is a healthcare professional who medically monitors your pregnancy and can deliver your baby. I have no medical role; my role is human. I am there to hold your hand, guide your partner, help you manage contractions, offer you a non-judgmental space, and ensure you make informed choices. The two roles complement each other very well.

How much do your services cost?

Each coaching program is tailored to your specific situation, so packages vary. The best way to find out what suits you and what it costs is through a free discovery call. We'll discuss your needs, and I'll present concrete options. No commitment required.

Are your services covered by insurance?

Yes, I issue official receipts for all my services. Several private insurance plans partially or fully cover doula and perinatal support services. I recommend checking directly with your insurer to see what is eligible under your plan.

When in my pregnancy should I contact you?

The sooner the better, ideally around the 28th week, so that we have time to get to know each other, have the prenatal meetings, and for you to feel truly prepared. That said, if you are further along in your pregnancy, please contact me anyway.

What if I give birth before or after my due date?

That's exactly why I have an on-call period. Once you're my client, I make myself available to you around your due date. If labor starts at 3 AM or a week before your due date, you call me and I come.

Do you offer support for hospital births, birth center births, and home births?

Yes, no matter where you choose to give birth. My support adapts to your birthing place and your preferences, not the other way around.

What if I want the epidural?

My role is not to convince you to give birth in a certain way. I am here to support YOUR choices, not my own. You want an epidural? You change your mind along the way? Zero judgment, zero pressure. I will support you in whatever you want to experience.

What about a C-section?

My support does not stop if the birth takes an unexpected turn. Whether it's a planned C-section or a decision made during labor, I remain by your side so that you can experience this moment as positively and respectfully as possible.

Is my partner included in the support?

Absolutely, and it's even a priority. Many partners don't know how to concretely help on the big day. My role includes empowering them, guiding them, and actively involving them in the process, so that you form a real team that day.

Questions to ask before hiring a doula

Why? → Why do I want to be supported by a doula?

What for? → What are my specific needs (emotional, practical, information, presence)?

For whom? → Is it just for me, or also for my partner and family?

When? → At what stage of my maternity do I need support (pregnancy, childbirth, postpartum)?

Where? → Do I prefer online, home, or other types of meetings?

How? → What approach and energy would I like to find in my doula?

How much? → What budget do I want to invest for this support?

The main thing is to choose a doula you feel confident with. After making a list of doulas who seem suitable, take the time to talk with them. During your meeting, discuss your concerns about the pregnancy and ask all the questions you have. It is important to feel comfortable with a doula, as you will share a very intimate moment together.

How to choose a doula?

Choosing a doula is first and foremost about choosing someone you feel comfortable with. Here are some tips to help you:

1. Trust your gut feeling → A good connection is essential. Ask yourself: Do I feel confident and comfortable with her?

2. Discover her approach → Each doula has her own style: some focus on gentleness, others more on information or practical aspects.

3. Discuss your needs → Pregnancy, childbirth, postpartum... see if she can meet your expectations.

4. Request a discovery call → Many doulas offer a free initial consultation.

5. Consider practical aspects → Availability, geographical proximity, online or home services.

6. Check her values → Do they resonate with yours (kindness, respect, empowerment, non-judgment)?

When and how should you start working with a doula?

It is recommended to contact a doula at the beginning of your pregnancy, ideally in the first trimester. The earlier the support begins, the more trust is built and the more benefits can be gained. I suggest no later than the second trimester, but many mothers start as soon as they feel the need. There is no strict rule: you can even call upon a doula in preparation for pregnancy or after birth if needed, depending on each person's journey.

Does a doula replace a midwife or a doctor?

No. A doula is not a healthcare professional and does not in any way replace medical monitoring (midwife or gynecologist). On the contrary, her role is strictly complementary. She does not perform medical acts or diagnoses. According to the Doulas de France Association, she intervenes "in addition to the medical follow-up chosen by the parents" and works in conjunction with the medical team. In practice, the doula supports the mother emotionally and physically, while the midwife or doctor ensures medical follow-up and the safety of the baby.

What are the benefits of having a doula?

Numerous studies have shown that continuous doula support improves the birth experience. The positive effects observed include an increase in spontaneous vaginal births, a decrease in the rate of C-sections and epidural use, as well as a reduction in the duration of labor and instrumental interventions (forceps, vacuum). Support also promotes the initiation of breastfeeding and overall parental satisfaction, while reducing the risk of baby blues or postpartum depression. In short, the reassuring and expert presence of a doula allows the whole family to experience birth more serenely and confidently.

Home help (postnatal care)

My partner will be home after I give birth. Do I really need a postpartum doula?

Having a loving partner is precious; your partner also recovers, adapts, and doesn't always know what to do or how. Postpartum recovery also allows them to catch their breath. It's a support for both of you, not a judgment on your abilities.

How many hours of recovery leave do I need?

Most families don't know this initially, and that's perfectly normal. A typical family starts with 2 to 3 visits per week, 3 to 4 hours each, and adjusts as things progress. We'll discuss this together during the discovery call to find what suits your reality and budget.

Can I start postpartum recovery several weeks after giving birth?

Yes. Postpartum doula services are particularly helpful in the first few weeks, but there is no time limit. My support can extend until your baby is 12 months old. It's never too late to receive help.

Are you available in the evenings and on weekends?

Yes, I offer flexible hours to accommodate your family's needs, including evenings and weekends.

Which neighbourhoods do you cover?

I serve the city of Montreal, including the Plateau, Rosemont, Mile-End, Outremont, Mercier-Hochelaga-Maisonneuve, Ville-Marie, and Villeray. Do you live elsewhere? Contact me anyway, and we'll see what's possible.

What is the after-birth recuperation?

"Postpartum recovery" refers to the first few weeks after childbirth (sometimes called the "fourth trimester"), a period of great emotional and physical changes for the mother. During this phase, the postnatal doula intervenes to "smooth the transition and offer benevolent and personalized support." Specifically, she goes to the home to support the parents: she prepares nutritious meals, takes care of light housework, and cares for the infant (feeding, cuddling), thus allowing the mother to rest, shower, or eat in peace. She can also provide practical advice (breastfeeding, babywearing, baby sleep, family organization) to facilitate the family's adaptation to the arrival of the newborn.

The Postpartum Kit

What if she's not breastfeeding?

The box will still be very useful to her. Even without breastfeeding, the mother will experience milk let-down in the first few days. Washable breast pads remain practical beyond milk leaks; they can be used as make-up remover pads, to clean baby's mouth, little fingers... All products have been designed for postpartum and beyond.

What if it's her second or third baby?

A mother who gives birth to a new baby is, herself, a new mother, even after several children. And often, experienced mothers are the most forgotten. The Cocon Box remains a memorable gift, no matter how many times she has become a mother.

What if she's shy? Isn't that too intimate?

We don't hesitate to offer baby diapers, so why hesitate for essential feminine hygiene products? Each product is carefully selected, better than what you find in pharmacies, and presented with care in the box.

Is it really worth $114.99?

The box contains 7 premium products specially chosen for postpartum care—products that a new mother might not necessarily buy for herself, but truly needs. If you were to buy them separately in a pharmacy or specialized store, you would easily spend +$147 more (separate products sold individually: research, shopping, box, packaging, and additional delivery fees, etc.)

What if she doesn't need everything?

Each product was chosen because it meets a real postpartum need. And several have multiple uses: the balm can be used for baby's skin, the portable bidet is useful for small messes... and also for periods. Nothing is superfluous.

Can I add a custom message?

 Yes! You can add a personalized card to your order. Customizing the box content is not yet available, but it's coming soon.

How long does it take to receive the box?

We ensure your box arrives quickly and in perfect condition. Standard delivery takes 2 to 5 business days. If you need to receive it sooner, the express option is available in 1 to 2 business days, and the fees will be automatically displayed based on your postal code at checkout.

What if a product is defective or missing?

Each box is checked before shipping. If you receive a defective or damaged product, write to us within 7 days of receipt; we will replace or refund the affected product, no hassle.

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Mama Cocon ensures that each Cocon Box is PERFECT! But if you encounter a problem, contact us! We have solutions for you.

Services

What is the return policy?

Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.

Are some purchases final sales?

We cannot accept returns on certain items. These will be clearly indicated before purchase.

When will I receive my order?

We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured locally and worldwide. We carefully select our manufacturing partners to ensure our products are of high quality and offer good value for money.

What are the shipping costs?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.